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Published on March 26, 2024
The Center for Public Safety Management LLC (CPSM) was retained by Ulster County, New York to conduct a comprehensive study of the emergency medical services system delivery within Ulster County, NY.
The specific goal of this project is to assess the current state of EMS and ambulance service delivery in Ulster County, and provide various options for the county and its stakeholders to consider for future EMS and ambulance service sustainability.
EMS in Ulster County is at a crossroads. Many volunteer, and even combination paid and volunteer agencies, are struggling to maintain service levels for their local communities, often relying on neighboring jurisdictions for an EMS response. Our analysis of ambulance responses in the county reveals that six of the 17 ambulance agencies (35%) are responding to less than 70% of their calls. Due to the challenges facing rural EMS providers across the country, and feedback from community stakeholders in Ulster County, these challenges are likely to increase in the future. The County has several potential options for ensuring the availability of reliable EMS services.