Get Help Receiving Child Support

Get help enrolling in child support services, establishing parentage, and receiving timely support payments.

Do you need help collecting child support? Our program can help:

  • Find an absent (non-custodial) parent
  • Establish legal fatherhood for a child
  • Get a support order from court, including medical support
  • Collect child support payments from an absent parent
  • Enforce court orders when child support is not paid

Our goal is to help families meet their expenses and remain self-sufficient. Our investigators can help find absent parents and make sure you receive the child support money you are due.

Enroll

Applications for child support services may be submitted online through New York State's Online Enrollment Wizard, eliminating the need to visit a child support office or mail in a paper enrollment form. This new feature reduces paperwork and processing time for enrollees.

childsupport.ny.gov/enroll

Get Help

If you are looking to receive child support, call the Customer Service Helpline to speak with an investigator.

1-888-208-4485

Helpline Hours:
Monday – Friday
8:00 AM to 7:00 PM 

TTY:
1-866-875-9975

Resources

Customer Service Helpline

If you are looking for help receiving child support, call the Customer Service Helpline.

1-888-208-4485

Helpline Hours: Monday – Friday, 8:00 AM to 7:00 PM 
TTY: 1-866-875-9975

Customer Service Information Line

Obtain child support payment and disbursement information through this automated line.

1-800-846-0773

Available 24/7

NY Child Support Way2Go Debit Card Customer Service

1-844-309-5654

(TTY line for the hearing impaired 711)